ENVISION

OVERVIEW

Envision is Hyatt's transient customer relationship management tool and its proprietary sales application. It would allow Hyatt sales staff, whether they are handling transient or group sales, to work within a single system that could link to such hotel sourcing suppliers

The Envision database contains information about customers as well as Hyatt hotel facilities including guestrooms, meetings and banquet bookings as well as schedules for Hyatt properties worldwide.

Mid-Fi image of the dashboard

GOALS / ACHIEVEMENTS FOR THIS PROJECT

MY ROLE

Being the solo product designer who was in charge of this project I was charged with many hats from creating a UI design system that works with the backend which already upgraded in the last year. 

Responsibilities included

Communicating with subject matter experts and stakeholders involved with the sales staff and upper management who will use this website.

Understanding requirements from a user’s standpoint and understanding how the Envision ties into the overall Hyatt’s Ecosystem as well as day to day workflow of the sales staff where envision would be involved.

Conceptualizing what the user flow would be

Creating Lo-fi > Mid fi >  Hi-fi mockups of the pages which will be used.

Remote User testing to ensure that the flow is straightforward and intuitive.

Creating Dashboards for the upper management and directors to have a transparent view of the entire workflow. Ensuring that all the KPI and important metrics are clear.

TOOLS